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Customer Care Agent (Happiness Expert)

Mogo (TSX: MOGO), a Vancouver-based technology company, is changing the way Canadians approach finances through a uniquely digital experience and innovative products designed to help consumers get in control of their financial health. Users can sign up for a free MogoAccount on their mobile devices in only three minutes and get access to free credit score monitoring, a free spending account, mortgages, and personal loans. With more than 400,000 members and growing, Mogo is leading the shift to digital banking in Canada. To learn more, visit mogo.ca or download the mobile app.

Do you love making a difference? How about helping people get out of a short term financial funk? Then you might be the Customer Care Agent we’re looking for. Check out the list of qualifications below and if it sounds like you, get in touch – we want to hear from you! 

 

What you'll do:

  • Deliver killer customer experience through phone, email, live chat, and social media.
  • Build customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good about.
  • Master our internal management system in order to efficiently and effectively process applications and maintain customer relationships.
  • Effectively manage all avenues of customer contact, while keeping in mind the organization’s overall strategic goals.
  • Actively participate continuous learning sessions to keep yourself current on our products and services.
  • Contribute to Mogo’s amazing team spirit and have FUN at work, while enjoying awesome Mogo perks - tasty office snacks, exciting monthly events and an amazing team culture. 

 

What you'll need:

  • Available to work five days a week, including availability on evenings, weekends, and holidays is a MUST (sorry, but that’s how we roll).
  • Minimum of 3 years of experience in a customer service role and sales experience is an asset.
  • Able to work in a fast-paced and dynamic organization, with a focus on flexibility to keep up with changes.
  • Intermediate experience at using multiple computer systems such as Excel, PowerPoint, Word, and Outlook. 
  • Committed to going above and beyond to make a customer happy.
  • Keen interest in personal finance and helping people make good financial decisions.
  • Absolutely exceptional communication skills!
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