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Customer Experience Associate

Mogo (TSX: MOGO), a Vancouver-based technology company, is changing the way Canadians approach finances through a uniquely digital experience and innovative products designed to help consumers get in control of their financial health. Users can sign up for a free MogoAccount on their mobile devices in only three minutes and get access to free credit score monitoring, a free spending account, mortgages, and personal loans. With more than 500,000 members and growing, Mogo is leading the shift to digital banking in Canada. To learn more, visit mogo.ca or download the mobile app.

Are you passionate about customer service? Do you have the drive to exceed customer expectations? Are you resourceful and enjoy working in a fast-paced, continuous learning environment? This key role requires action-orientated, flexible trouble-shooter, who will assist customers with finding the right products and offering the best solutions. Check out the list of qualifications below and if it sounds like you, get in touch – we want to hear from you! 

What you'll do:

  • Deliver killer customer experience through phone, email, live chat, and social media.
  • Passionately offer MogoAccounts and services, both for revenue generation and free benefits for our members.
  • Be able to prioritize member needs and offer products that really tailors to them.
  • Use technology and modern social media platforms effectively – you are a ninja when it comes to multi-tasking!
  • Actively participate in continuous learning sessions to keep yourself current on our products and services.
  • Contribute to Mogo’s amazing team spirit and have FUN at work, while enjoying awesome Mogo perks – tasty office snacks, exciting monthly events, and an amazing team culture.

What you'll need:

  • Understanding that you’ll be helping our members, they are like family to us and you’ll do anything possible to make them happy!
  • Able to work in a fast-paced and dynamic organization, with a focus on flexibility to keep up with changes.
  • The ability to convey passion over any medium (chat, email, phone) we help people, we don’t hire chatbots or robots!
  • Available to work days, evenings, and weekends is a must.
  • Committed to going above and beyond to make our members happy.
  • A drive to learn about new and exciting products like Cryptocurrency and helping our members understand the value of Mogo’s platform.
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